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Roughly how many rooms, whether stairs are involved, what condition things are in, and anything unusual like a pet accident or a stain you've already tried to treat. You don't need measurements or square footage. The more honest you are about the state of it, the more accurate the number, and nobody here is judging your carpet.

The number we give you is the number you pay. If we arrive and find the job is genuinely different from what was described, we'll tell you before starting anything rather than adding it to the bill at the end. No surprise charges is the whole point.

Usually not. A phone call or the form is enough for most jobs, and photos help for anything you're unsure about. We do a proper walkthrough with you at the start of the appointment itself, which is when anything we're doubtful about gets flagged.

It applies to first-time customers and comes with a free citrus deodorizer. You don't need a code — just mention it when you get in touch so it's built into the quote from the start rather than sorted out afterwards.

Yes, and it's common with rentals and with arranging things for family. What we'll need is a way to get access on the day and someone reachable by phone if a question comes up. Say up front that you won't be there so it's planned for rather than discovered on the doorstep.

Lead with the deadline. Move-out dates, guests arriving, a rental changing hands: all easier to work back from if we know at the point of booking rather than at the end of the conversation. Booking runs 24/7, so short notice is worth asking about instead of assuming it's too late.